The Value of Quality Systems in Supply Chain Management
(Published in Offshore Magazine) If the stakes were not high, companies in the oil and gas industry could afford to take our work for granted and leave project execution to chance. For Mansa Engineering Limited, there is an established system and procedures that clearly define our approach to quality systems in every facet of our business: we say what we say we do and do what we say.
Mansa Engineering Limited focuses on Engineering Design & Assurance, Marine and Subsea Structures Installation, SURF, Maintenance and Repair of Machinery, Hydraulic & Lifting Solutions, Hazardous Area Compliance, Marine & Offshore Diving Services, and Asset Inventory Management. Every one of our employees recognizes the value of quality systems in executing our daily work to meet client expectations.
For any company’s operation to be successful, management strategy and execution should align with the supply chain and product/service delivery. Below are some of the key points in ensuring that our work meets industry standards and effectively supports clients’ operations.
Understanding and meeting client expectation
For any company seeking to provide a service or product, the first critical step is to fully understand the client’s exact need before identifying the ideal solution to address it. From engineering design reviews to technical clarifications, working with clients to clarify the scope of any project helps a company to deploy qualified technical expertise to deliver results.
What we have learned is that often our clients rely on solution providers to define their problems. We understand this reality, and fortunately, we have the right expertise to do just that. By taking time to understand the client’s need and expectations, we are able to make informed decisions and provide long-term solutions, not “quick fixes.”
Supplier and subcontractor compliance to ISO and industry standards
For Mansa Engineering, we believe excellent service provision depends on compliance with world-class industry standards and a commitment to an internal quality management approach. Systems like ISO 9001 guides companies to focus on customer satisfaction. To make this possible, management has to be fully committed to the process, just as every employee’s engagement is critical. The same expectation is required from our suppliers and subcontractors too. This is the essence of an effective quality supply chain framework.
Providing excellent products and services demands company-wide awareness, implementing Key Performance Indicators (KPIs) to monitor activities, and a continual improvement process to facilitate growth.
Focus on detail
We recognize that we operate in an industry where the stakes are high, and we are dealing with hydrocarbons and several types of expensive equipment. From major materials to technical specifications and contractual obligations with purchase orders, we focus on every detail to ensure we are meeting client requirements. Additionally, because of stringent legal requirements and international standards, the project approach we use at Mansa Engineering guides every project detail, from the acquisition of the work scope, its initiation and planning, right through execution and monitoring to project close-out. No stone is left unturned.
Quality systems in oil and gas in general place a focus on customer satisfaction and delivering value with the end product or service. Every engineering company seeking to exceed customer expectations must be careful not to compromise on quality in managing its cost, time, and resources. The goal ought to be delivering value at all times in each project, ensuring all project specifications are met.
When providing engineering services in the oil and gas industry, and in fact, in any enterprise, implementing a well thought out execution plan goes a long way to ensure the quality of the different steps to deliver a successful project.
Ultimately, at Mansa Engineering, we continue to push the culture that in order to guarantee an excellent supply chain, minimize project risks and deliver quality products and services in our industry, efficient quality systems should not be a choice. They are a must.